Privacy & Data Protection Policy
Renu’s Collection respects your privacy and is committed to protecting your personal information. This policy explains what data we collect, why we collect it, how we use it, and how you can contact us about your privacy rights.
1. Who We Are
Our website is https://renuscollection.com. Renu’s Collection offers premium traditional jewellery along with bridal ,temple, pearl, stone and kundan jewellery.
2. Information We Collect
When you browse, contact us, create an account, or place an order, we may collect:
- Name, phone number, email address, billing address, and shipping address
- Order details, product preferences, cart details, and purchase history
- Payment-related confirmation details processed through secure payment gateways
- Messages sent through contact forms, WhatsApp links, email, or customer support
- Technical data such as IP address, browser type, device information, cookies, and site usage data
3. How We Use Your Data
- To process orders, payments, returns, refunds, and deliveries
- To contact you about your order or support request
- To improve our website, product catalog, and customer experience
- To prevent fraud, spam, misuse, or unauthorized activity
- To send updates, offers, or marketing messages only where permitted
- To comply with legal, tax, accounting, or regulatory requirements
4. Payments & Security
Payments are handled through trusted payment gateways. We do not intentionally store complete card numbers, UPI PINs, CVV, or sensitive banking passwords on our website. Payment providers may process payment data according to their own privacy and security policies.
5. Cookies & Tracking
Our website may use cookies to support cart functionality, login sessions, checkout, analytics, security, and a better browsing experience. You can manage or disable cookies through your browser settings, but some store features may not work correctly without cookies.
6. Analytics, Ads & Marketing
We may use analytics or advertising tools such as Google Analytics, Google Ads, Meta Pixel, or similar services to understand site performance, improve marketing, and show relevant offers. These services may use cookies or similar technologies according to their own policies.
7. Who We Share Data With
We do not sell your personal information. We may share necessary data only with trusted service providers who help us operate the store, including:
- Payment gateway providers
- Shipping and courier partners
- Website hosting, security, and maintenance providers
- Analytics and advertising platforms
- Legal, accounting, or compliance advisors where required
8. Data Retention
We retain order, account, and transaction-related information for as long as needed to provide service, handle support, meet legal obligations, maintain records, and prevent fraud. Contact form or support messages may be retained for customer service and dispute resolution.
9. Your Rights
You may contact us to request access, correction, update, or deletion of personal information we hold about you, subject to legal, tax, security, and business record requirements.
10. Data Protection Measures
- Secure checkout and trusted payment processing
- Limited access to customer information
- Reasonable technical and administrative safeguards
- Fraud prevention and spam protection tools
- Regular store maintenance and security monitoring where applicable
11. Comments, Reviews & User Content
If comments, reviews, or user-submitted content are enabled, we may collect the information submitted along with IP address and browser data to help prevent spam and misuse.
12. Embedded Content & Third-Party Links
Pages may include embedded content or links from third-party websites such as Instagram, Google Maps, payment gateways, or videos. These third parties may collect data according to their own policies.
13. Children’s Privacy
Our store is intended for general customers and is not directed at children. If you believe a child has provided personal data, please contact us so we can review and remove it where appropriate.
14. Updates to This Policy
We may update this Privacy & Data Protection Policy from time to time. Updates will be posted on this page with the latest effective version.
15. Contact for Privacy Questions
For privacy, data protection, order, or account-related questions, contact us:
- WhatsApp/Phone: +91 86009 11856
- Email: support@renuscollection.com / rennussstyle@gmail.com
- Store: Shop #1, Gauri Ganesh Apartments, Chitrashala Chowk, RB Kumthekar Road, Sadashiv Peth, Pune 411030